Salesforce’s Cindy Robbins explains how her company became committed to equal pay

Robbins (second from the right) teamed up with Leyla Seka (far right), an executive VP, and formed a list of how to help women grow in their careers at Salesforce. Equal pay was a concept they could not ignore. Robbins and Seka met with Benioff and — without any data — said they wanted to investigate whether Salesforce had a pay gap between men and women.

Cindy Robbins

Benioff was surprised at the request given the efforts he and his team had made to make Salesforce a place of equal opportunity and benefits. But ultimately he agreed and supported the initiative. 

Since an audit like this had never been conducted at Salesforce, Robbins and Seka had first to assemble a team of internal and external experts and define their methodology. They then assessed all of Salesforce’s some 30,000 employees and made the necessary adjustments to their compensation to close the gap.

Cindy Robbins

Salesforce has run its equal pay assessment for three years now, and spending less on compensation adjustments each time.

Cindy Robbins

Salesforce acquires lots of companies, Robbins explains. In 2017, it acquired 14 companies. And, as she points out: “When you acquire 14 companies, you acquire not just their technology and their people, but also their pay practices.” 

Also, Robbins says the audit is a continuous learning process, and their methodology wasn’t perfect from the start. 

In total, Salesforce has paid around $8.7 million for equal pay over the last three years.

Cindy Robbins

Robbins says she gets questions about why Salesforce has to run an audit every year. “Unless you have flawless systems and flawless processes, you’re going to have to run the audit every single year,” she explained. “That’s one thing I aligned with Marc [Benioff] very early on, that this was not a one and done thing.”

Cindy Robbins

One of the most significant process changes Salesforce made was during the recruitment process. Instead of asking candidates about their current compensation, Salesforce recruiters and hiring managers now ask: “What is the compensation you expect?”

Otherwise, Robbins explained, new employees are simply bringing in their pay gap from their previous employer. 

“One thing around equal pay is the tremendous impact it has around culture,” Robbins said. Since implementing the equal pay audit in 2016, employee sentiment around whether they thought they were paid fairly rose from 80% to 92%.

Cindy Robbins

Salesforce has also increased the number of women employees by 2,000 in the last year and increased the number of female in leadership roles by 34% since instituting the assessment. 

Robbins says Salesforce effort around equal pay is a call to action for other companies to start doing the same.

Cindy Robbins

She also reiterated that the equal pay initiative couldn’t have happened without the buy-in from their CEO, Marc Benioff. 

Robbins closed by telling attendees, “The power is in the data. Every company, no matter the size of your company, you have all the data. There’s really no excuse not to look at it.”

Cindy Robbins