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Google Pixel 3 photos deleting bug reported by several users



Google Pixel 3
The Google Pixel

Hollis Johnson/Business

  • Some Pixel 3 users are reporting that their phones aren’t
    saving photos after taking them
  • The issue has occurred on the original Pixel and Pixel 2 XL
    phones, too.
  • There’s no explanation as to what’s happening, and Google
    hasn’t yet acknowledged the issue.

Some Pixel 3 users are reporting on
Google Support forums
, and Twitter
that their new Google smartphones aren’t saving photos after
using the camera.

Here’s how one Pixel 3 user described the issue: After taking a
photo, a small thumbnail of the photo appears on the side of the
Camera app, which also serves as a shortcut for the camera’s
gallery. But when the user opens the Google Photos app, the photo
isn’t there. Upon returning to the camera app, the photo’s
thumbnail disappears before their eyes.

Android Authority’s
David Imel
also experienced the problem with a review unit of
the Pixel 3. 

The problem has apparently been around since Google’s original
Pixel smartphone, and it affected the Pixel 2 lineup, too. One
Pixel 2 XL user on Google’s forums reported that the issue occurs
two to three times a month. Another reported it happens once
every 20 photos taken with the Pixel 2 XL. 

It’s not clear if the photo saving issue is isolated to Google’s
Pixel phones, or if it’s a more widespread Android issue. One
commenter on Android Authority’s post said it happened on their
Samsung Galaxy S8. The Google Camera app isn’t available on
Galaxy phones, so it’s unlikely it’s the culprit. 

Several potential causes have been offered up by users, like
putting the phone to sleep soon after taking a photo, or the HDR+
feature in Pixel phones, but there’s no general consensus

Google did not immediately respond to a request for comment on
the issue. 

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