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Train passengers unable to buy tickets as payment machines crash

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Rail commuters have been unable to purchase tickets as machines across much of England cannot accept card payments.

Govia Thameslink Railway (GTR) said its card-only machines have been affected by a “network-wide issue”.

Southern, Thameslink, Great Northern and the Gatwick Express are all operated by GTR.

All staff are “aware” and passengers should not be fined, the company said.

Britain’s busiest rail franchise said the “source of the problem” is the Mastercard payment portal.

However, a spokesman for Mastercard said it is “not experiencing any issues with our network”.

The problem has affected the GTR group, East Midlands and Manchester Metro
Image:
The problem has affected the GTR group, East Midlands and Manchester Metro

East Midlands Trains, which is not part of GTR, also said it is unable to process card payments from its machines, including pre-booked collections which require a card to be inserted.

Manchester Metrolink tram services were also affected.

Commuters wrote of their annoyance on social media.

In a message to Thameslink, John Minards wrote: “Ticket machines at St Albans not taking cards.

“Would the four members of your staff standing having a chat be better employed selling tickets?”

Chris Davies posted: “Appalling service at Radlett station – all ticket machines out of service on both sides of track.”

A spokesman for Thameslink said: “We’ve been informed of a network-wide issue with some of our ticket machines.

“A fault has occurred that is preventing our card-only machines from being able to operate.

“Retail teams are looking into the issue and we will provide an update when we have one.”

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