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Some EE customers unable to make calls in 4G outage | Science & Tech News



Customers on EE have been left unable to make calls as the company’s 4G network faces an outage.

The network says it is working on a fix after some customers were unable to use their handsets.

On Twitter, EE said: “We’re aware that a small number of customers are unable to make some calls over 4G. We’re doing our best to fix this quickly.

“Please keep retrying, and we apologise for any inconvenience. WiFi calling, as well as text and data services, are not affected.”

Customers were being advised to turn their phones off and on again when reports first started.

Ru Bhikha, mobiles expert at uSwitch, said: “EE is the biggest network in the country so this outage has the potential to affect a huge number of people.

“Our reliance on our mobile phones for all manner of things in our work and social lives makes even the shortest amount of time without reception a stressful and damaging one, and it is concerning that EE has not yet identified the cause of the problem.

“Outages of this kind may also leave customers entitled to compensation, so anyone affected should be aware of the potential for this, while the network must be clear in its communication about timelines for resolving this issue and for any consequent compensation it may be offering.”

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