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O2 customers to get credit compensation for data outage

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O2 customers will get up to two days credit in compensation after a data outage affected millions of people.

The UK’s second largest mobile operator, which has more than 25 million customers, saw disruption to its network begin at around 5am on Thursday and last for most of the day.

The firm said 3G was fully restored by 9:30pm on Thursday, with 4G services back up at 3.30am on Friday.

:: Pay monthly customers, SMB business and mobile broadband customers will be credited with two days of charges by the end of January.

:: Pay as you go customers will get a 10% credit when topping-up in the new year – 02 will let notify when it is available.

:: Pay as you go mobile broadband customers will get a 10% discount on a bolt on purchase in the new year – 02 will let notify when it is available.

Four other mobile operators – Sky Mobile, Tesco Mobile, Lyca Mobile and GiffGaff – were also affected as they use O2’s infrastructure.

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